Orders are shipped Monday – Friday and leave us within 48hours. Once your order has shipped, your package will usually arrive within a week.
Custom made screen protectors often have slightly longer lead times, this is based on the design and cut process and the number of protectors needing to be produced. We will let you know expected shipment dates at the point of purchase.
Please make syre you confirm your
International Deliveries
Our main carrier for International Deliveries is Australia Post International Parcels are trackable at Australia Post, or the local postal or EMS operator. We will update your order with the tracking information once the order ships.
We strive to keep our stock status up to date at all times. If a product you order is out of stock and unable to be shipped we will contact you and offer store credit or a full refund.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Check our International Shipping updates page for updates for specific countries.
Payments
Accepted Methods of Payment. Your order will not be shipped until payment in full has been received.
Credit Card (Visa, Master Card, American Express)
Apple Pay
GPay
AfterPay (Where available)
Orders are charged at the advertised rate in local currency where available.
Returns & Refunds
At ScreenShield, we strive to offer the best quality products for our customers. If you’re unhappy with your purchase, contact our customer service team and we’ll do everything we can to make it right. When you pay for a screen protector for your device, it’s right we guarantee that it will fit the stated device.
We do however have some conditions. We only accept returns if your item is faulty, damaged or is not fit for stated purpose. Your item must be in its original unused condition and the return request lodged within 30 days of delivery.
Along with others in the eCommerce industry, we’ve unfortunately seen a marked rise in opportunistic and fraudulent change-of-mind requests, we’re a small company and this is starting to influence our business, as a result we’ve had to introduce a policy our customer services team will follow. It’s important to note that refunds due to a change of mind are often excluded from local consumer laws, however our policy is below:
- You are free to cancel and request a full refund on an order right up until the point of shipment.
- If you’ve erroneously purchased for the wrong device and the item has not been shipped, contact our customer services team and we’ll edit your order.
- If you’ve erroneously purchased for the wrong device and the item has been shipped, contact our customer services team and we’ll help you out on a case-by-case basis.
- Where we decide to approve any change-of-mind requests, ScreenShield will offer store credit in lieu of a refund payment.
You can read our full store terms and conditions here.
Changing your shipping address
Where possible we will update the shipping address of an order, please note that once an order ships from us, we are unable to edit the receiver address. You may be able to update and redirect your shipment with the carrier directly. We're unable to take any responsibility for a package delivered to an incorrect address where the information provided by the customer is inaccurate.
Please check your browser address autofill settings as sometimes incorrect or outdates addresses are passed in the customers web browser and as always, we recommend checking carefully your shipping address in the order confirmation page and contact us as soon as possible to make any changes.
Last revision 10/2023