Tracked Shipping

At ScreenShield, we are committed to providing high-quality products for our customers. If you are not satisfied with your purchase or need to initiate a return, please contact our customer service team. We will do our utmost to resolve the issue to your satisfaction.

Order Cancellations

You may cancel and request a full refund for an order up until the point of shipment. To cancel your unshipped order, please contact our customer service team before your order shipped email arrives.

For Defective & Damaged Products

If your product is incorrect, does not fit, is damaged by the carrier, or defective in another way, we accept returns by mail. Here’s how you can return a defective product:

• Contact Us: Reach out to our customer service team to initiate the return process.
• Return Label: Our customer services team will provide a return label.
• Return Shipping Costs: ScreenShield will cover the return shipping costs for defective products.
• Return Period: You have 30 days from the date of delivery to return the product.
• Condition of Products: We do not accept returns of used products.
• Restocking Fee: There is no restocking fee for defective products.
• Re-Shipping Process: Once we receive and verify the returned defective product, we will re-ship a replacement to you before issuing a refund.
• Refund Process: Refunds are processed using the original payment method and may take up to 7 days to reflect on your bank or card statement once we receive the return.
• Shipping Costs: We refund the original shipping cost.

For Customer Remorse

If you purchased the wrong product or you no longer want the item, we handle returns on a case-by-case basis, if you purchased the wrong model we’re happy to ship you the correct item, with the following conditions:

• Contact Us: Reach out to our customer service team to discuss your options.
• Return Label: Our customer services team will provide a return label.
• Return Period: You have 30 days from the date of delivery to return the product.
• Condition of Products: We do not accept returns of used products.
• Restocking Fee: There is no restocking fee.
• Shipping Costs: We do not refund the original shipping cost.
• Store Credit: In cases where we approve change-of-mind requests, ScreenShield will offer store credit instead of a refund. Store credit will not have an expiry date and can be used for any product on our store.

You can read our full store terms and conditions here. And full Returns & Refunds FAQ here.

We try to make payment as seamless as possible. All our payments are provided by Shopify Payments - and support industry standard security features including PCI DSS. Your order will not be shipped until payment in full has been received. We accept the following payment methods online:

Orders are charged at the advertised rate in local currency where available, there are no extra fees for payment and include all required taxes (Such as Sales Tax, GST, Import Duties).

For larger and custom orders, we do offer alternative payment methods. Please contact us for any larger or custom orders.

Interested in learning more about our payment processing? Visit the Shopify Payments security page for more information.